![]() The fundamental issue I have with this app is the fact that it would often fail when it was needed the most. Please email us at with your name and home address information so we can ensure your system is configured correctly. It sounds like there is a configuration issue with your system which we can easily resolve remotely. According to MySunPower, I have a 2,500 KwH surplus. According to Smartmeter(the local utility’s meter-reading app), for the last few months I have a 310 KwH surplus. I downloaded Smartmeter to see what my meter readings were, and compared them with what MySunPower was telling me, and they have never matched, ever. However, the production and consumption numbers are still way, way, off. NEW UPDATE, October 2021 Well… the numbers are consistent now. There is still a problem of the occasional crash, but this is working MUCH better, and I am adding two more stars. UPDATE: I contacted Sunpower, and the app is reporting readings that make much more sense. ![]() (This was so startlingly inaccurate that I even took a photo of it, just to make sure I was remembering this correctly.) Unfortunately, it was not the only time yesterday that the readings were off. So, the app was 2.8kW off on reporting 0.1kW production. Instead, the app happily showed us feeding 1.5 kW *into* the grid. So, naturally, you would expect the readings to show 1.3kW being pulled from the grid. (A cloudy, rainy day, so this is no surprise.). Yesterday, for example, it showed us producing 0.1 kW. I have no confidence in the accuracy of its reporting. INITIAL REVIEW: I was pretty excited about being able to track my usage, but I was quite disappointed. Very Buggy, Fixed, But Now Not Working Again Please email us at to find out when you can get access. Individual panel monitoring is being rolled out between now and March. You can download your data in the table format using the Web version of mySunPower at. ![]() Thank you for your review and your feedback. It might also have avoided an issue I experienced after my initial system install where several panels produced absolutely NO power for months, and neither Sunpower nor my Sunpower installer proactively noticed it! It was only after I submitted a ticket inquiring on the consistently lower than expected system output that someone finally took an action to address it. This would be good to know if as a homeowner I notice a drop in the overall system performance. There’s also no panel level data presented, so with 32 panels installed, I have no idea how any of them are performing in comparison to each other, or to how they performed a year ago. Would be very helpful if the app provided something like a year-over-year comparison of, for example, month to date or year to date performance.Ģ. Unfortunately, this provides less info than the old one, as I cannot see a table of data here at all only graphical.ġ. Have been using the older app for 3 years now, but it’s now being retired and replaced by this one.
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